405 W Superior St, Ste 707 Chicago, IL 60654
Microsoft Dynamics Customer Engagement
What is Microsoft Dynamics 365 Customer Engagement CRM?
Microsoft Dynamics 365 Customer Engagement CE is a cloud-based CRM system that enables customer experience at each stage. It combines of Sales, Marketing, Field Service and Customer service modules which when work together revolutionize provide sustainable value to both organization as well as the end-users.
Dynamics Customer Engagement CE lets you:
- Automate, Track and Manage customer interactions across all touchpoints
- Optimize customer-centric workflows for improved omnichannel engagement
- Foster customer relationships and retention
- Manage inquiries through your sales and marketing funnels
- Improve process management and control of Microsoft Office
- Massively scalable, highly reliable, easy to access
- Increase time-to-market of your CX transformation
Modernize Customer Experience (CX) with Microsoft CE
Enrich customer service interactions and streamline marketing and sales effectiveness with a custom-built Microsoft Dynamics CRM Customer Engagement platform. Access customer information on the go and automate various tasks and achieve rapid CX transformation and user adoption. Working in Microsoft Dynamics CRM environment lets you embrace Cloud in true sense and magnify the value of your Office 365 investment.
A Customer Engagement Consultant can guide you in implementing the right strategies and customizations to maximize the benefits of Dynamics 365 Customer Engagement.
Dynamics 365 for Sales
Dynamics Customer Engagement in Sales empowers your sales team to manage their sales pipelines, deliver KPIs, and achieve full visibility into sales processes. Nurture customer relations to earn loyalty with Microsoft Dynamics 365 for Customer Engagement.
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Opportunity and Pipeline Management
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Activate Social Selling and Mobile Sales
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Cross-sell / up-sell recommendations
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Track team/individual performance
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Opportunity Management
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Sales Pipeline Management
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Sales Mobility
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LinkedIn Sales Navigator Integration
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Relationship Assistant
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Email Intelligence
Microsoft Dynamics 365 CE for Marketing
Achieve end-to-end marketing automation and streamline lead routing, email campaigns, telephony, social media, and collaborate with sales in a unified platform using Dynamics 365 for Customer Engagement. The Microsoft Dynamics 365 for Customer Engagement Marketing module helps you create and execute winning marketing campaigns.
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Event Planning & Controlling
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Campaign management
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Event Management
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Email Automation
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Appointment Booking
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Custom Landing Pages
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Marketing Forms
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Analytical Dashboards
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Customer Journey
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Social Media Automation
Dynamics 365 for Customer Engagement in Customer Service
Dynamics Customer Engagement in Customer Service allows you to gain contextual customer data and embrace omnichannel customer service with Microsoft Dynamics 365 for Customer Engagement. Gain access to core customer service capabilities and address queries and grievances with self-service agents and do sentiment analysis on the go.
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Interactive Service Hub
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Unified Service Desk
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SLAs
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Entitlements
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Microsoft Social Engagement
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Voice of the Customer
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Mobile Offline Sync
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Gamification
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Microsoft PowerApps
Benefits of Microsoft Customer Engagement Experience Cloud
Facilitate informed decisions and maximize the value of business relationships with a Familiar, Intelligence, Connected and Integrated Cloud-based CRM in a secure Microsoft environment.
- Personalized citizen service
- Relevant, automated help processes
- Track social sentiment
- Unified interface
- Case history, Preferences, and Feedback
- Single knowledge base
Interested in the exploring Microsoft Dynamics CRM for your organization?
Communication And Collaboration on Microsoft Cloud
Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money, and simplifying cross-application integration across Office 365 and Microsoft Dynamics 365 CE.
Integration
- MS Outlook integration with Microsoft Dynamics Online- Link your emails, opportunities, and appointments
- Power BI integration with MS Dynamics- Analyze Data, Share Insights and track activities
- Create, Manage and Analyze Voice projects and satisfaction metrics and integrate it with your Microsoft Dynamics CRM
- Leverage self-service virtual agents to automate routine conversations and optimize customer service queues
Collaboration
- A SharePoint Online portal site, such as a shared document repository or calendar, can be integrated into the CRM user interface.
- A SharePoint Online portal site for a Microsoft Dynamics CRM Online record (such as account, opportunity, case) can be created in SharePoint from Microsoft Dynamics CRM Online
- Simplified web access to Office, without the need to administer back-end servers.
Utilization
- Allow a user to know beforehand about the availability of their colleagues or contacts directly in the Microsoft Dynamics CRM Online user interface.
- Track Live Meeting appointments as activities in Microsoft Dynamics CRM Online.
- Build workflows across Microsoft Dynamics CRM Online and Office 365 that reflect Lync Status
- Flexibility in licensing means the right license for every type of user, and the ability to adapt to changing business needs.
Microsoft Dynamics CE Consulting Services
We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment.
- Microsoft Dynamics 365 CE Consulting
- Dynamics 365 Implementation
- On-demand Customizations
- Microsoft Dynamics CRM Integrations
- CRM Upgradations and Migrations
Need some help?
We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment.
What we’re offering
Services we’re providing to our customers
We will help you implement business processes across silos with a custom-built Dynamics Customer Engagement platform. Engage customers in real-time and empower your workforce with real-time analytics.
Our client feedbacks
What they’re talking?
Beyond Key was selected as our strategic partner to help implement the Dynamics CRM Sales module. They also assisted with the development of our dashboards in Power BI and developed high-level user & administrative documentation.
Tania Jordan
Business Analysis Officer Financial & Digital Services Unit CGIAR System Organization
The project was a big win! We were ready before time and has some room to add additional features on our solutions…Fairly speaking, If they can continue what they are doing and maintain the quality and efficiency of their services, I don’t think we can ask for more.
Piyush Richhariya
Director, Technical Planning and Development ShelterPoint Life Insurance
Beyond Key has been the perfect technology partner for us for over 5 years. They bring a high standard of performance, keen technical resources, an unparalleled work ethic, and do it all seamlessly as an extension of my own IT department.
Claude E. Zamboni
Vice President, Information Technology QSC Audio, Costa Mesa, CA, USA
FAQs
What is Dynamics 365 Customer Engagement?
Dynamics 365 Customer Engagement is a suite of CRM applications that enables organizations to manage customer relationships across sales, marketing, and customer service efficiently. It helps businesses create meaningful connections with their customers, providing personalized experiences that drive customer loyalty and business growth.
What is the Dynamics 365 Customer Engagement Plan?
The Dynamics 365 Customer Engagement Plan is a subscription-based offering that includes access to the full suite of CRM applications within Dynamics 365, such as Sales, Customer Service, Marketing, Field Service, and Project Operations.
What is included in the Dynamics 365 Customer Engagement Plan?
The Dynamics 365 Customer Engagement Plan includes access to the following applications: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing Dynamics 365 Field Service Dynamics 365 Project Operations
What are the customer engagement capabilities in Dynamics 365?
Dynamics 365 Customer Engagement offers a range of capabilities to help businesses manage and improve their customer relationships, including: Sales automation and pipeline management Customer service case management and knowledge base Multi-channel marketing campaign creation and execution Field service scheduling and resource management Project management and resource planning
What are the elements of customer engagement?
Key elements of customer engagement include understanding customer needs, delivering personalized experiences, proactive communication, gathering and acting on feedback, and fostering long-term relationships. Dynamics Customer Engagement supports these elements by providing a comprehensive set of tools and features that enable businesses to engage with their customers effectively.
Our Business Partners
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