Microsoft Dynamics Customer Engagement

What is Microsoft Dynamics 365 Customer Engagement CRM?

Microsoft Dynamics 365 Customer Engagement CE is a cloud-based CRM system that enables customer experience at each stage. It combines of Sales, Marketing, Field Service and Customer service modules which when work together revolutionize provide sustainable value to both organization as well as the end-users.  

Customer Engagement CE lets you:

Modernize Customer Experience (CX) with Microsoft CE

Enrich customer service interactions and streamline marketing and sales effectiveness with a custom-built Microsoft Dynamics CRM Customer Engagement platform. Access customer information on the go and automate various tasks and achieve rapid CX transformation and user adoption. Working in Microsoft Dynamics CRM environment lets you embrace Cloud in true sense and magnify the value of your Office 365 investment.  

Dynamics 365 for Sales

Dynamics 365 for Sales

Manage your sales pipeline, deliver KPIs and deliver and achieve full visibility into sales processes and nurture customer relations to earn loyalty.

  • Opportunity and Pipeline Management

  • Activate Social Selling and Mobile Sales

  • Cross-sell / up-sell recommendations

  • Track team/individual performance

  • Opportunity Management

  • Sales Pipeline Management

  • Sales Mobility

  • LinkedIn Sales Navigator Integration

  • Relationship Assistant

  • Email Intelligence

Dynamics for Marketing

Microsoft Dynamics 365 Marketing ​

Achieve end-to-end marketing automation and streamline lead routing, email campaigns, telephony, social media and collaborate with sales in a unified platform.

  • Event Planning & Controlling

  • Campaign management

  • Event Management

  • Email Automation

  • Appointment Booking

  • Custom Landing Pages

  • Marketing Forms

  • Analytical Dashboards

  • Customer Journey

  • Social Media Automation

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Gain contextual customer data and embrace omnichannel customer service. Gain access to core customer service capabilities and address queries and grievances with self-service agents and do sentiment analysis on the go.

  • Interactive Service Hub

  • Unified Service Desk

  • SLAs

  • Entitlements

  • Microsoft Social Engagement

  • Voice of the Customer

  • Mobile Offline Sync

  • Gamification

  • Microsoft PowerApps

Benefits of Microsoft Customer Experience Cloud

Facilitate informed decisions and maximize the value of business relationships with a Familiar, Intelligence, Connected and Integrated Cloud-based CRM in a secure Microsoft environment. 

Interested in the exploring Microsoft Dynamics CRM for your organization?

Communication And Collaboration on Microsoft Cloud

Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money, and simplifying cross-application integration across Office 365 and Microsoft Dynamics CRM Online. 

Integration
Collaboration
Utilization

Microsoft Dynamics CE Consulting Services

We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment. 

Need some help?

We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment. 

What we’re offering
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Services we’re providing to our customers

We will help you implement business processes across silos with custom-built Dynamics CRM platform. Engage customers in real-time and empower your workforce with real-time analytics.

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