Microsoft Dynamics Customer Engagement

What is Microsoft Dynamics 365 Customer Engagement CRM?

Microsoft Dynamics 365 Customer Engagement CE is a cloud-based CRM system that enables customer experience at each stage. It combines of Sales, Marketing, Field Service and Customer service modules which when work together revolutionize provide sustainable value to both organization as well as the end-users.  

Dynamics Customer Engagement CE lets you:

Modernize Customer Experience (CX) with Microsoft CE

Enrich customer service interactions and streamline marketing and sales effectiveness with a custom-built Microsoft Dynamics CRM Customer Engagement platform. Access customer information on the go and automate various tasks and achieve rapid CX transformation and user adoption. Working in Microsoft Dynamics CRM environment lets you embrace Cloud in true sense and magnify the value of your Office 365 investment.  

 

A Customer Engagement Consultant can guide you in implementing the right strategies and customizations to maximize the benefits of Dynamics 365 Customer Engagement. 

Dynamics 365 for Sales

Dynamics 365 for Sales

Dynamics Customer Engagement in Sales empowers your sales team to manage their sales pipelines, deliver KPIs, and achieve full visibility into sales processes. Nurture customer relations to earn loyalty with Microsoft Dynamics 365 for Customer Engagement.

  • Opportunity and Pipeline Management

  • Activate Social Selling and Mobile Sales

  • Cross-sell / up-sell recommendations

  • Track team/individual performance

  • Opportunity Management

  • Sales Pipeline Management

  • Sales Mobility

  • LinkedIn Sales Navigator Integration

  • Relationship Assistant

  • Email Intelligence

Dynamics for Marketing

Microsoft Dynamics 365 CE for Marketing

Achieve end-to-end marketing automation and streamline lead routing, email campaigns, telephony, social media, and collaborate with sales in a unified platform using Dynamics 365 for Customer Engagement. The Microsoft Dynamics 365 for Customer Engagement Marketing module helps you create and execute winning marketing campaigns.

  • Event Planning & Controlling

  • Campaign management

  • Event Management

  • Email Automation

  • Appointment Booking

  • Custom Landing Pages

  • Marketing Forms

  • Analytical Dashboards

  • Customer Journey

  • Social Media Automation

Dynamics 365 Customer Service

Dynamics 365 for Customer Engagement in Customer Service

Dynamics Customer Engagement in Customer Service allows you to gain contextual customer data and embrace omnichannel customer service with Microsoft Dynamics 365 for Customer Engagement. Gain access to core customer service capabilities and address queries and grievances with self-service agents and do sentiment analysis on the go.

  • Interactive Service Hub

  • Unified Service Desk

  • SLAs

  • Entitlements

  • Microsoft Social Engagement

  • Voice of the Customer

  • Mobile Offline Sync

  • Gamification

  • Microsoft PowerApps

Benefits of Microsoft Customer Engagement Experience Cloud

Facilitate informed decisions and maximize the value of business relationships with a Familiar, Intelligence, Connected and Integrated Cloud-based CRM in a secure Microsoft environment. 

Interested in the exploring Microsoft Dynamics CRM for your organization?

Communication And Collaboration on Microsoft Cloud

Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money, and simplifying cross-application integration across Office 365 and Microsoft Dynamics 365 CE.

Integration
Collaboration
Utilization

Microsoft Dynamics CE Consulting Services

We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment. 

Need some help?

We at Beyond Key help business with successful CRM implementations enable organization to improve their business processes, through process automation, omnichannel engagement and ultimately their return on Microsoft Cloud investment. 

What we’re offering
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Services we’re providing to our customers

We will help you implement business processes across silos with a custom-built Dynamics Customer Engagement platform. Engage customers in real-time and empower your workforce with real-time analytics.

Our client feedbacks
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What they’re talking?

FAQs

What is Dynamics 365 Customer Engagement?

Dynamics 365 Customer Engagement is a suite of CRM applications that enables organizations to manage customer relationships across sales, marketing, and customer service efficiently. It helps businesses create meaningful connections with their customers, providing personalized experiences that drive customer loyalty and business growth.

What is the Dynamics 365 Customer Engagement Plan?

The Dynamics 365 Customer Engagement Plan is a subscription-based offering that includes access to the full suite of CRM applications within Dynamics 365, such as Sales, Customer Service, Marketing, Field Service, and Project Operations.

What is included in the Dynamics 365 Customer Engagement Plan?

The Dynamics 365 Customer Engagement Plan includes access to the following applications: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing Dynamics 365 Field Service Dynamics 365 Project Operations

What are the customer engagement capabilities in Dynamics 365?

Dynamics 365 Customer Engagement offers a range of capabilities to help businesses manage and improve their customer relationships, including: Sales automation and pipeline management Customer service case management and knowledge base Multi-channel marketing campaign creation and execution Field service scheduling and resource management Project management and resource planning

What are the elements of customer engagement?

Key elements of customer engagement include understanding customer needs, delivering personalized experiences, proactive communication, gathering and acting on feedback, and fostering long-term relationships. Dynamics Customer Engagement supports these elements by providing a comprehensive set of tools and features that enable businesses to engage with their customers effectively.

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