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Microsoft Dynamics 365 Customer Service CRM help CX Managers exceed expectations with a workflow automation that support seamless experiences for both your customers and employees. With the right tools in hand your agents can simultaneously manage multiple conversations with customers through different channels such as chat, phone, SMS, social channels, etc.
Enable speed, convenience and self-service, and consistency across customer service operations.
Self Service Portals
Embrace self-service portals for quick easy resolution and drastically reduce the volume of logged cases, open tickets and customer complaints.
Gain actionable insights from interaction trends across channels, agent performance, and utilization data.
Track team/individual performance
Social media tracking
Enable end-to-end service engagements and deliver personalized service with minimal customer effort.
360-degree view of the customer
Analyze social post sentiment
Automated case routing
Run personalized surveys
Leverage live, pre-built dashboards and reports from Power BI and sell smarter with signals from Office 365 and other sources
Analysis & Insights
Channel-wise Charts & Dashboards
Customer Service Insights
Power BI Customer Service Analytics
Reporting on closed and open cases
Ensure the cases are being routed to the right person for the right answers in right time.
Case Assignment and Routing Rules
Record Creation and Update Rules
Email to Case Process
Automated Case Assignment
Automated Ticketing System
Use Knowledge Base as a support tool and attach articles relating to the case for handy reference.
Using Knowledge with Cases
Service Management Settings
Knowledge Manager Dashboard
My Knowledge Dashboard
Voice of Customer
Beyond Key can help you build a customized Dynamics customer service environment with endless capabilities to reinvent the way you handle customer support. With the right tools in hand your agents can simultaneously manage multiple conversations with customers through different channels such as chat, phone, SMS, social channels, etc.
Business Consulting and Advisory Services
Full Cycle Implementation
Turning Around Failed Implementations
Customization and Technical Advisory
Business Application Integration
Modernization/ Upgrade/ Reimplementation
Support and Maintenance
Licensing and Negotiation